Sustaining Quality Program Manager, Pixel

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.

• Monitor and analyze field performance data (e.g., telemetry, Return Materials/Merchandise Authorization (RMA) data, customer feedback, diagnostic logs) to identify trends, anomalies, and potential quality issues.
• Lead and support root cause investigations for field failures, collaborating with Design Engineering, Manufacturing, Supply Chain, and other cross-functional teams.
• Drive containment actions and permanent corrective actions for identified quality issues, ensuring implementation across the supply chain.
• Partner with New Product Introduction (NPI) teams to provide feedback from the field, collaborating with future product designs and manufacturing processes for improved quality.
• Work with suppliers to address component and sub-assembly quality issues impacting field performance.
• Generate regular reports on field quality performance, communicate insights to stakeholders, and present findings and recommendations to leadership.

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience in a technical quality role (e.g., reliability, failure analysis, field quality) for hardware products in consumer electronics, automotive, or medical device sectors.
• Ability to travel 25% to manufacturing sites, supplier facilities, or service/repair locations worldwide for investigations and audits.

• Ability to travel 25% to manufacturing sites, supplier facilities, or service/repair locations worldwide for investigations and audits.
• Excellent communication and presentation skills, with the ability to interact with all levels of the organization and external partners.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users.